We wanted to reach out in these challenging times. As the COVID-19 pandemic unfolds, we know that many people are experiencing insecurity and uncertainty about what their future looks like.
Please rest assured that we are equipped to continue to help and support you. Whilst the client experience of working with Moores and the service excellence that you are used to will not change, the way you do business with Moores might change over these coming months.
We are confident that we have the infrastructure in place to continue to support our people and our clients. Working remotely is not new to our business and we and our clients, have already enjoyed the benefits of this model, such as increased employee engagement levels, early adoption of innovative solutions and creative problem solving.
Health and Safety
Our number one priority is the health and safety of our staff, clients, referrers and their families. In order to minimise any risks to health and safety, we have put in place internal preventative measures including
- Restricting client facing meetings, opting for telephone or video meetings wherever possible. As face to face meetings are sometimes required, particularly in relation to the witnessing of documents, we have put in place systems to minimise close contact as far as possible and look to other signing options where appropriate.
- Replacing all in house seminars with webinars
- Enabling our staff to work remotely
Business Continuity
We are equipped to run business as usual and will continue to provide our clients the same high level of service we know they love.
Private Clients – Our team are fully functional and will continue supporting clients and referrers with matters of estate planning and structuring, will disputes, family and relationship law, elder law and property transactions.
Organisational Clients – We are continuing to support organisational clients in our specialist sectors and areas of expertise including workplace relations, education, privacy, child safety, not-for-profit and charity, property, construction and infrastructure.
We are here to help
We recognise that these unprecedented times may present new challenges and legal issues for you. We are here to help, please do not hesitate to contact us if you need any support.
As you know, a focus on community and connection are hallmarks of how Moores does business. It is our hope that as a community, we can continue to show compassion and care to one another and, importantly, patience.
Our thoughts are with you and your families. We will continue to keep you updated throughout this period.
Take care and best wishes,
Tessa van Duyn
CEO and Practice Leader